TERMS OF SERVICE

These Terms of Service govern your access to the ÉnergieAlpha website and your purchase or use of products and services available through it.

Throughout these Terms, “ÉnergieAlpha”, “we”, “us” and “our” refer to the ÉnergieAlpha online store and its operator.

“You” and “your” refer to any website visitor, customer or person purchasing an ÉnergieAlpha product.

By accessing the website, placing an order or using an ÉnergieAlpha product, you agree to these Terms of Service.

1. BUSINESS INFORMATION

The ÉnergieAlpha online store is operated from the United Kingdom.

Our business details are:

Trading name: ÉnergieAlpha

Support email: sac.revibelife@gmail.com

2. AGE REQUIREMENT

You must be at least 18 years old to access, purchase or use an ÉnergieAlpha product.

By placing an order, you confirm that:

  • You are at least 18 years old;

  • You have the legal capacity to enter into a contract;

  • You are purchasing the product for lawful personal use;

  • The information you provide is accurate and complete; and

  • You are authorised to use the selected payment method.

ÉnergieAlpha may refuse or cancel an order where we reasonably believe that the customer is under 18 or that the order involves fraud, misuse or unlawful activity.

3. PRODUCT PURPOSE

ÉnergieAlpha is an adult personal-wellness and intimate-use product.

The product must only be used in accordance with:

  • The instructions supplied with the product;

  • The information displayed on the packaging;

  • Any warnings included with the product; and

  • Applicable health and safety guidance.

You are responsible for reading the product instructions before use.

4. RESPONSIBLE USE

You must not use ÉnergieAlpha:

  • In a way that is inconsistent with its instructions;

  • In a quantity greater than recommended;

  • On broken, damaged or irritated skin;

  • If you are allergic or sensitive to an ingredient;

  • In or around the eyes;

  • In an unintended part of the body;

  • After the stated expiry date;

  • If the packaging appears damaged or tampered with; or

  • For an unlawful purpose.

Stop using the product and seek appropriate medical advice if you experience pain, severe irritation, swelling, breathing difficulty, an allergic reaction or another concerning symptom.

ÉnergieAlpha must be kept out of the reach of children.

5. MEDICAL DISCLAIMER

Information provided on the ÉnergieAlpha website is intended for general product and informational purposes only.

It is not a substitute for medical diagnosis, advice or treatment from a doctor, pharmacist or other qualified healthcare professional.

You should seek professional advice before using ÉnergieAlpha if you:

  • Have an existing medical condition;

  • Experience persistent sexual-function concerns;

  • Take prescription medication;

  • Have a heart or circulatory condition;

  • Have concerns about an ingredient;

  • Have experienced a serious allergic reaction; or

  • Are uncertain whether the product is suitable for you.

Do not delay, avoid or discontinue professional medical treatment because of information displayed on the ÉnergieAlpha website.

Individual experiences may vary. Testimonials and customer reviews describe individual experiences and do not guarantee that every customer will achieve the same result.

Nothing in these Terms excludes any responsibility that cannot legally be excluded for an unsafe, defective or misdescribed product.

6. WEBSITE INFORMATION

ÉnergieAlpha takes reasonable steps to ensure that website information is accurate and current.

However, the website may occasionally contain:

  • Typographical errors;

  • Pricing errors;

  • Technical errors;

  • Incomplete information;

  • Outdated information; or

  • Incorrect product availability.

We reserve the right to correct website errors and update information at any time.

Where an error materially affects an order that has already been placed, ÉnergieAlpha will contact the customer and provide an appropriate option, which may include confirming or cancelling the order.

7. PRODUCT APPEARANCE

Product colours, labels, packaging, size and appearance may differ slightly from images shown on the website because of:

  • Screen settings;

  • Photography;

  • Packaging updates;

  • Manufacturing variations; or

  • Changes required by regulation.

Such minor differences do not affect the customer’s rights where the product is materially different from its description.

8. PRODUCT AVAILABILITY

All ÉnergieAlpha orders are subject to product availability.

Adding a product to a shopping basket does not reserve it.

ÉnergieAlpha may limit quantities, discontinue the product or refuse an order where:

  • The product is unavailable;

  • The price contains an obvious error;

  • Payment cannot be authorised;

  • The delivery address is unsupported;

  • Fraud or misuse is suspected;

  • The order appears to be for unauthorised resale; or

  • The order cannot legally or logistically be fulfilled.

If payment has already been collected for an order that cannot be fulfilled, ÉnergieAlpha will issue a refund.

9. ORDER ACCEPTANCE

Submitting an order through the ÉnergieAlpha website constitutes an offer to purchase the product.

After an order is submitted, an automated acknowledgement may be sent. This acknowledgement does not necessarily mean that the order has been accepted.

A binding contract is normally formed when ÉnergieAlpha sends an order acceptance or dispatch confirmation.

ÉnergieAlpha reserves the right to reject or cancel an order before acceptance.

Each accepted order forms a separate contract between ÉnergieAlpha and the customer.

10. PRICES

Product prices are displayed in the currency shown on the website.

The price payable is the price displayed during checkout when the order is submitted, subject to the correction of obvious errors.

Prices may change without notice. However, price changes will not normally affect an order that has already been accepted.

Any applicable shipping charges or taxes known to ÉnergieAlpha will be displayed before payment is completed.

11. TAXES AND CUSTOMS CHARGES

For international orders, customers may be responsible for:

  • Import VAT;

  • Customs duties;

  • Carrier handling fees;

  • Local taxes; or

  • Other charges imposed by the destination country.

Unless checkout expressly states that these fees are included, they are the customer’s responsibility.

ÉnergieAlpha does not control these charges and cannot guarantee their amount.

12. PROMOTIONS AND DISCOUNTS

Promotional offers are subject to any conditions displayed with the offer.

Unless expressly stated:

  • Promotional codes cannot be combined;

  • Discounts have no cash value;

  • Promotions may be limited by customer, household or order;

  • Promotions may have an expiry date;

  • Offers are subject to product availability; and

  • Discounts cannot be applied retrospectively to completed orders.

ÉnergieAlpha may cancel or refuse a promotion that has been used fraudulently, unlawfully or contrary to its conditions.

13. PAYMENT

Available payment methods are displayed during checkout.

Customers agree to provide complete and accurate billing and payment information.

Payments may be processed by independent payment providers. ÉnergieAlpha does not necessarily receive or store complete card details.

An order may be delayed, refused or cancelled if:

  • Payment is declined;

  • Payment verification is required;

  • Fraud screening identifies a risk;

  • Billing information is incorrect;

  • The payment is reversed; or

  • The payment provider restricts the transaction.

14. SHIPPING AND DELIVERY

Shipping and delivery are governed by the ÉnergieAlpha Shipping Policy, which forms part of these Terms.

Delivery dates are estimates unless a specific guaranteed date has been expressly confirmed in writing.

Risk of accidental loss or damage normally passes to the customer when the product is delivered to the customer or to a person identified by the customer to receive it, subject to applicable law.

Ownership of the product passes after full payment has been received and the product has been delivered.

15. CANCELLATIONS, RETURNS AND REFUNDS

Cancellations, returns and refunds are governed by the ÉnergieAlpha Refund and Returns Policy.

ÉnergieAlpha provides a voluntary 30-day refund policy in addition to any applicable statutory consumer rights.

Because ÉnergieAlpha is a personal and hygiene-sensitive product, sealed products may become ineligible for physical return after the protective seal has been broken.

This restriction does not apply where the product is faulty, damaged, incorrect, unsafe, misdescribed or otherwise protected by mandatory consumer law.

16. CUSTOMER RESPONSIBILITIES

Customers agree to:

  • Provide accurate contact and delivery information;

  • Use the product only according to its instructions;

  • Inspect the parcel within a reasonable period after delivery;

  • Store the product appropriately;

  • Keep the product away from children;

  • Avoid sharing an opened personal-use product;

  • Contact ÉnergieAlpha promptly about damage, defects or incorrect items; and

  • Comply with applicable laws.

Customers may be responsible for damage or loss caused by deliberate misuse or use that clearly contradicts the supplied instructions.

17. PROHIBITED ACTIVITIES

You must not:

  • Use the ÉnergieAlpha website for fraud or unlawful activity;

  • Provide false or misleading information;

  • Use stolen or unauthorised payment information;

  • Attempt to gain unauthorised access to the website;

  • Introduce viruses, malware or harmful code;

  • Interfere with the operation or security of the website;

  • Use unauthorised automated tools to scrape the website;

  • Impersonate another person;

  • Submit fraudulent refund or non-delivery claims;

  • Copy website content for unauthorised commercial use;

  • Resell counterfeit ÉnergieAlpha products; or

  • Infringe the rights of ÉnergieAlpha or another person.

ÉnergieAlpha may restrict website access, cancel orders or report suspected unlawful activity where reasonably necessary.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, all content displayed on the ÉnergieAlpha website is owned by or licensed to ÉnergieAlpha.

This includes:

  • The ÉnergieAlpha name and branding;

  • Logos;

  • Product names;

  • Website text;

  • Product descriptions;

  • Photographs;

  • Videos;

  • Graphics;

  • Page layouts; and

  • Software or technical content.

Website content may only be used for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell or commercially exploit ÉnergieAlpha content without prior written permission.

Third-party trademarks remain the property of their respective owners.

19. CUSTOMER REVIEWS AND CONTENT

Where customers submit reviews, photographs, videos, testimonials or comments, they confirm that:

  • The content is truthful;

  • It is based on a genuine experience;

  • They have the right to submit it;

  • It does not infringe another person’s rights;

  • It does not contain unlawful or threatening content; and

  • It does not contain malicious software or confidential information.

By submitting content, the customer grants ÉnergieAlpha a non-exclusive, worldwide, royalty-free licence to display, reproduce and adapt the content for business and promotional purposes, subject to applicable law.

ÉnergieAlpha may moderate, reject or remove content that violates these Terms.

20. THIRD-PARTY SERVICES

The ÉnergieAlpha website may use or contain links to independent third-party services, including:

  • Payment providers;

  • Delivery carriers;

  • Analytics services;

  • Advertising platforms;

  • Social-media platforms; and

  • Customer-support providers.

Third parties operate under their own terms and privacy policies.

ÉnergieAlpha is not responsible for the content or operation of an independent third-party website, except where applicable law makes us responsible for a service provider acting on our behalf.

21. WEBSITE AVAILABILITY

ÉnergieAlpha does not guarantee that the website will always be available, uninterrupted or free from technical errors.

Website access may be temporarily suspended or restricted for:

  • Maintenance;

  • Security updates;

  • Technical improvements;

  • Server failures;

  • Emergencies; or

  • Events outside our reasonable control.

ÉnergieAlpha will not be responsible for losses caused solely by temporary website unavailability where reasonable care has been exercised and the loss was not reasonably foreseeable.

22. DISCLAIMERS

ÉnergieAlpha provides its website and product information with reasonable care and skill.

To the maximum extent permitted by law, ÉnergieAlpha does not guarantee that:

  • The website will always operate without interruption;

  • Every customer will experience identical results;

  • Independent third-party information will always be accurate; or

  • The product will be suitable for every person, medical condition or individual circumstance.

Nothing in these Terms excludes guarantees, remedies or legal rights that cannot lawfully be excluded.

23. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits ÉnergieAlpha’s liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Breach of statutory consumer rights;

  • Liability for defective products that cannot legally be excluded; or

  • Any other liability that cannot legally be restricted.

Subject to the above, ÉnergieAlpha is responsible for losses that are a foreseeable result of our breach of these Terms or failure to exercise reasonable care and skill.

ÉnergieAlpha is not responsible for losses that were not reasonably foreseeable when the contract was formed.

Where a customer purchases primarily for business purposes, ÉnergieAlpha’s total liability will, to the extent permitted by law, be limited to the amount paid for the order giving rise to the claim.

24. EVENTS OUTSIDE OUR CONTROL

ÉnergieAlpha will not be responsible for delays or failures caused by events outside our reasonable control.

Such events may include:

  • Carrier disruption;

  • Customs delays;

  • Severe weather;

  • Natural disasters;

  • Labour disputes;

  • Government actions;

  • War or civil unrest;

  • Public-health emergencies;

  • Internet or telecommunications failures; or

  • Failures of third-party infrastructure.

ÉnergieAlpha will take reasonable steps to reduce the effects of such events and comply with mandatory cancellation or refund obligations.

25. PERSONAL INFORMATION

ÉnergieAlpha processes personal information according to its Privacy Policy and applicable data-protection laws.

By placing an order, customers acknowledge that personal information may be shared with service providers where necessary to:

  • Process payments;

  • Prevent fraud;

  • Fulfil orders;

  • Deliver parcels;

  • Provide customer support; and

  • Comply with legal obligations.

26. COMPLAINTS

To submit a complaint, contact ÉnergieAlpha at [SUPPORT EMAIL] and provide:

  • Your full name;

  • Your order number;

  • A clear description of the complaint; and

  • The resolution you are requesting.

ÉnergieAlpha will review and respond to complaints within a reasonable timeframe.

Nothing in this section prevents a customer from contacting a consumer-protection body, payment provider, alternative dispute-resolution provider or court.

27. CHANGES TO THESE TERMS

ÉnergieAlpha may update these Terms to reflect changes to:

  • The website;

  • The product;

  • Business operations;

  • Payment or delivery services; or

  • Legal and regulatory obligations.

The version applying to an order will normally be the version in effect when the order was placed.

Updated Terms will be published on the ÉnergieAlpha website with a revised “Last updated” date.

28. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified to the minimum extent necessary or removed.

The remaining provisions will continue in effect.

29. NO WAIVER

A delay or failure by ÉnergieAlpha to enforce a provision of these Terms does not waive the right to enforce that provision later.

30. TRANSFER OF RIGHTS

ÉnergieAlpha may transfer its rights and obligations under these Terms to another organisation where this does not reduce the customer’s legal rights.

Customers may transfer their rights where permitted by law or with written approval from ÉnergieAlpha.

31. THIRD-PARTY RIGHTS

Unless expressly stated, a person who is not a party to a contract with ÉnergieAlpha has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

32. GOVERNING LAW AND JURISDICTION

These Terms and any contract formed through the ÉnergieAlpha website are governed by the laws of England and Wales.

Consumers living in Scotland or Northern Ireland retain the benefit of applicable mandatory protections and may generally bring proceedings in the courts of the part of the United Kingdom in which they live.

International customers retain any mandatory consumer protections that apply in their country of residence where those protections cannot legally be excluded.

33. CONTACT ÉNERGIEALPHA

Questions regarding these Terms should be sent to:

ÉnergieAlpha
Email: sac.revibelife@gmail.com