SHIPPING POLICY

This Shipping Policy applies to all orders placed through the ÉnergieAlpha website.

ÉnergieAlpha is operated from the United Kingdom. By placing an order through our website, you agree to the terms described in this Shipping Policy.

1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully authorised.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed during weekends, public holidays or outside normal business hours will begin processing on the next available business day.

Processing times may be longer during promotional periods, public holidays, periods of high demand or circumstances outside our reasonable control.

2. SHIPPING DESTINATIONS

ÉnergieAlpha currently ships to the United Kingdom and selected international destinations available during checkout.

We reserve the right to restrict or cancel delivery to locations that are not supported by our shipping partners or are affected by legal, regulatory or logistical restrictions.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times begin after the order has been dispatched.

Our estimated delivery times are:

  • United Kingdom: [5–12 business days]
  • European destinations: [7–15 business days]
  • Other international destinations: [10–20 business days]

These delivery periods are estimates and are not guaranteed delivery dates.

Delivery may take longer because of:

  • Customs inspections;
  • Local carrier delays;
  • Severe weather;
  • Public holidays;
  • Transport disruptions;
  • Incorrect or incomplete delivery information; or
  • Other events outside our reasonable control.

ÉnergieAlpha cannot guarantee a specific arrival date unless this has been expressly confirmed in writing.

4. SHIPPING COSTS

Any applicable shipping charges will be displayed during checkout before payment is completed.

ÉnergieAlpha may occasionally offer free standard shipping as part of a promotion. Unless otherwise stated, free shipping promotions do not include expedited shipping, customs duties, import taxes or other local fees.

5. DISCREET PACKAGING

All ÉnergieAlpha orders are shipped in discreet external packaging.

The outside of the package will not contain explicit information about the nature or intended use of the product.

The sender name shown on the shipping label may be the name of ÉnergieAlpha, our fulfilment centre, warehouse or logistics partner.

6. ORDER CONFIRMATION

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and contact us immediately at

sac.revibelife@gmail.com

 if any information is incorrect.

Customers are responsible for providing a valid email address and checking spam or junk folders for order-related communications.

7. SHIPPING CONFIRMATION AND TRACKING

Where tracking is available, customers will receive a shipping confirmation containing their tracking information after the order has been dispatched.

Tracking information may take approximately 2–5 business days to become active in the carrier’s system.

A delay in tracking updates does not necessarily mean that the parcel has stopped moving.

8. INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for ensuring that their delivery address is complete and accurate before submitting an order.

Please contact ÉnergieAlpha immediately at

sac.revibelife@gmail.com

 if you notice an address error.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If a parcel is returned, lost or undeliverable because the customer:

  • Provided an incorrect or incomplete address;
  • Failed to collect the parcel;
  • Refused delivery; or
  • Did not respond to a delivery attempt,

the customer may be responsible for additional shipping, return-to-sender or reshipment costs.

9. DELAYED ORDERS

Delivery dates are estimates only.

Before contacting ÉnergieAlpha about a delayed parcel, customers should:

  1. Review the tracking information;
  2. Confirm that the delivery address is correct;
  3. Check with household members, neighbours or building reception;
  4. Look for a delivery-attempt notification; and
  5. Contact the local delivery carrier.

Please contact us at [SUPPORT EMAIL] if:

  • Tracking has not updated for more than 7 business days; or
  • The parcel has not arrived within 30 calendar days after dispatch.

ÉnergieAlpha will make reasonable efforts to investigate the delivery with the carrier.

10. LOST ORDERS

An order will only be treated as lost after the delivery carrier confirms that it cannot be located or after the applicable investigation period has passed.

Where a parcel is confirmed as lost in transit, ÉnergieAlpha may provide:

  • A replacement order; or
  • A refund to the original payment method.

The available resolution may depend on product availability and the circumstances of the delivery.

ÉnergieAlpha is not automatically responsible for a parcel that has been confirmed as delivered to the address provided during checkout. However, we will review reasonable claims and assist with a carrier investigation where possible.

11. DAMAGED, INCORRECT OR INCOMPLETE ORDERS

If an order arrives damaged, incorrect or incomplete, contact ÉnergieAlpha as soon as reasonably possible, preferably within 48 hours of delivery.

Please provide:

  • Your full name;
  • Your order number;
  • A description of the issue;
  • Photographs of the external packaging;
  • A photograph of the shipping label; and
  • Photographs or video showing the product and the issue.

Customers should retain the product and all original packaging until the claim has been reviewed.

The suggested 48-hour notification period does not remove any statutory consumer rights.

12. CUSTOMS, IMPORT DUTIES AND TAXES

International orders may be subject to customs inspections, import duties, VAT, handling fees or other charges imposed by the destination country.

Unless checkout expressly states that these charges are included, all customs duties, import taxes and local fees are the customer’s responsibility.

ÉnergieAlpha does not control these charges and cannot predict their amount.

We cannot declare an order as a gift or provide inaccurate customs information.

If a parcel is refused because the customer does not pay applicable customs or import charges, any refund may be reduced by return shipping, customs, carrier or handling costs, except where prohibited by law.

13. ORDER CANCELLATIONS

Contact ÉnergieAlpha immediately at

sac.revibelife@gmail.com

 if you wish to cancel an order.

We will attempt to cancel the order, but cancellation cannot be guaranteed after the order has entered fulfilment or has been dispatched.

If the order has already been dispatched, the return must be handled in accordance with the ÉnergieAlpha Refund and Returns Policy.

14. MULTIPLE PACKAGES

If an order contains multiple products or units, the order may be dispatched in more than one parcel.

Separate parcels may arrive on different dates and may have separate tracking numbers.

15. EVENTS OUTSIDE OUR CONTROL

ÉnergieAlpha will not be responsible for delivery delays or failures caused by events outside our reasonable control, including:

  • Carrier disruptions;
  • Customs delays;
  • Severe weather;
  • Natural disasters;
  • Labour disputes;
  • Transport interruptions;
  • Government actions;
  • War or civil unrest;
  • Public-health emergencies;
  • Telecommunications failures; or
  • Other unexpected logistical events.

Nothing in this section limits any consumer rights that cannot legally be excluded.

16. CONTACT ÉNERGIEALPHA

For questions regarding shipping or delivery, contact:

ÉnergieAlpha
Email:

sac.revibelife@gmail.com

Please include your order number in all order-related communications.