REFUND AND RETURNS POLICY

This Refund and Returns Policy applies to products purchased directly through the official ÉnergieAlpha website.

ÉnergieAlpha offers a voluntary 30-day refund policy in addition to any statutory rights available to customers under applicable UK consumer law.

Nothing in this Policy limits or removes any mandatory consumer rights.

1. 30-DAY REFUND PERIOD

Customers may request a return or refund within 30 calendar days after the order is delivered.

To begin a refund or return request, contact ÉnergieAlpha at sac.revibelife@gmail.com within the 30-day period.

Requests submitted after 30 days may be declined unless:

  • The product is faulty;

  • The product is damaged;

  • The product is not as described;

  • The wrong product was supplied; or

  • The customer has another statutory right to a remedy.

2. ELIGIBILITY FOR A RETURN

An unopened ÉnergieAlpha product may be eligible for return when:

  • The return request is submitted within 30 days of delivery;

  • The product has not been used;

  • The hygiene or protective seal remains intact;

  • The product is in its original packaging;

  • The product has not been damaged after delivery; and

  • Valid proof of purchase is provided.

Products returned without prior approval may be delayed, refused or returned to the sender.

3. HYGIENE-SENSITIVE PRODUCTS

ÉnergieAlpha is a personal and intimate-use product.

For health protection and hygiene reasons, we cannot normally accept the physical return of an opened or used ÉnergieAlpha product after its protective seal has been broken.

This restriction does not apply where the product is:

  • Faulty;

  • Damaged;

  • Unsafe;

  • Incorrect;

  • Not as described; or

  • Otherwise protected by mandatory consumer law.

Customers must not send an opened or used product back to ÉnergieAlpha unless we have expressly instructed them to do so.

4. 30-DAY SATISFACTION GUARANTEE

Where the official ÉnergieAlpha website advertises a 30-day satisfaction or money-back guarantee, customers may request a refund for an opened product without physically returning the opened product.

To qualify for this voluntary guarantee:

  • The product must have been purchased from the official ÉnergieAlpha website;

  • The request must be submitted within 30 days of delivery;

  • A valid order number must be provided;

  • The product must have been used only according to the supplied instructions;

  • The customer must provide a brief explanation of the issue or dissatisfaction; and

  • The claim must not be fraudulent, abusive or part of repeated refund claims.

For hygiene reasons, customers must not return an opened ÉnergieAlpha product unless specifically requested.

We may ask for a photograph of the product, packaging and order details before approving the refund.

Unless otherwise agreed, the voluntary satisfaction guarantee is limited to one approved claim per customer, household, payment method or delivery address.

Where an order contains multiple units, ÉnergieAlpha may:

  • Refund the opened unit under the satisfaction guarantee; and

  • Require any additional unopened units to be returned before refunding those units.

This satisfaction guarantee is additional to the customer’s statutory rights.

5. UK CANCELLATION RIGHTS

UK consumers purchasing online normally have the right to cancel an eligible order within 14 days after receiving it.

After notifying ÉnergieAlpha of the cancellation, the customer must normally return the eligible product within a further 14 days.

The statutory cancellation right may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been broken.

To exercise a cancellation right, email sac.revibelife@gmail.com and provide:

  • Your full name;

  • Your order number;

  • Your delivery address; and

  • A clear statement confirming that you wish to cancel the order.

6. FAULTY, DAMAGED OR INCORRECT PRODUCTS

Contact ÉnergieAlpha as soon as reasonably possible if the product:

  • Arrives damaged;

  • Is defective;

  • Is unsafe;

  • Is not as described;

  • Is not of satisfactory quality;

  • Is not fit for its ordinary purpose;

  • Is different from the product ordered; or

  • Is missing from the parcel.

Please provide:

  • Your full name;

  • Your order number;

  • A description of the issue;

  • Photographs or video showing the issue;

  • Photographs of the packaging; and

  • A photograph of the shipping label.

Where a product is confirmed as faulty, damaged or incorrect, ÉnergieAlpha will provide an appropriate remedy according to applicable law.

The remedy may include:

  • A replacement;

  • A full refund;

  • A partial refund;

  • A repair, where appropriate; or

  • Reimbursement of reasonable return postage.

UK consumers may have a legal right to reject faulty goods and request a refund within 30 days of delivery. Other repair, replacement or refund rights may continue after this period.

7. HOW TO REQUEST A RETURN OR REFUND

To request a return or refund, contact [SUPPORT EMAIL] and provide:

  • Your full name;

  • Your order number;

  • The reason for the request;

  • Confirmation of whether the product has been opened;

  • Photographs or video, where relevant; and

  • Your preferred resolution.

If a physical return is required, ÉnergieAlpha will provide the authorised return address and return instructions.

Do not return a product to the address displayed on the original parcel unless that address has been confirmed by ÉnergieAlpha in writing.

8. RETURN SHIPPING COSTS

For voluntary or change-of-mind returns, the customer is generally responsible for the cost of returning the product.

For eligible statutory cancellations, the customer is responsible for direct return costs unless ÉnergieAlpha:

  • Agreed to pay the return costs; or

  • Failed to provide information required by law.

If the product is faulty, damaged, incorrect or not as described, ÉnergieAlpha will pay or reimburse reasonable standard return costs where a return is required.

We will not normally reimburse premium or express return services unless they were approved in advance.

Customers should use a tracked shipping service and retain proof of postage.

ÉnergieAlpha is not responsible for a returned parcel until it is received at the authorised return address.

9. INSPECTION OF RETURNS

Returned products may be inspected before a refund is approved.

Where legally permitted, ÉnergieAlpha may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the nature and condition of the product.

No deduction will be made merely because the customer opened the external delivery packaging.

10. REFUND PROCESSING

Approved refunds will be issued to the original payment method.

Where a physical return is required, ÉnergieAlpha will normally process the refund without undue delay and no later than 14 days after:

  • Receiving the returned product; or

  • Receiving acceptable evidence that the product has been returned,

whichever occurs first.

Where no physical return is required, approved refunds will normally be processed within 5–10 business days.

The customer’s bank, card issuer or payment provider may require additional time to display the refunded amount.

11. ORIGINAL SHIPPING COSTS

For an eligible statutory cancellation, ÉnergieAlpha will refund the cost of the least expensive standard delivery option offered when the order was placed.

Additional costs paid for express, priority or upgraded delivery will not normally be refunded.

For a voluntary return under the 30-day policy, the original shipping charge is normally non-refundable unless:

  • The product was faulty;

  • The product was damaged;

  • The wrong product was supplied; or

  • Applicable law requires the shipping charge to be refunded.

12. NON-RETURNABLE OR NON-REFUNDABLE PRODUCTS

Subject to statutory consumer rights, ÉnergieAlpha may decline a voluntary return or refund for:

  • Requests submitted more than 30 days after delivery;

  • Opened or used products that do not qualify under the satisfaction guarantee;

  • Products with broken hygiene seals, except where faulty or legally protected;

  • Products damaged through misuse or negligence;

  • Products used contrary to their instructions;

  • Products altered or tampered with after delivery;

  • Products not purchased from the official ÉnergieAlpha website;

  • Fraudulent or abusive claims;

  • Products returned without their required contents; or

  • Products returned to an unauthorised address.

13. EXCHANGES

ÉnergieAlpha does not normally offer direct exchanges unless the product received was faulty, damaged or incorrect.

Where an exchange is unavailable, ÉnergieAlpha may issue a refund so that the customer can place a new order.

14. REFUSED OR UNCLAIMED PARCELS

A parcel that is refused, unclaimed or returned because of an incorrect address will not automatically qualify for a full refund.

Where permitted by law, the refund may be reduced by:

  • Return-to-sender charges;

  • Shipping costs;

  • Customs fees;

  • Carrier charges; or

  • Other direct costs caused by the refusal or failed delivery.

15. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact ÉnergieAlpha before initiating a chargeback or payment dispute so that we have an opportunity to resolve the issue.

ÉnergieAlpha may provide order, delivery, communication and tracking evidence to the relevant payment provider when responding to a dispute.

Submitting false or misleading information to a bank, card issuer or payment provider may result in the claim being challenged.

Nothing in this section prevents a customer from exercising a legitimate right through their payment provider.

16. ABUSE OF THE REFUND POLICY

ÉnergieAlpha reserves the right to decline voluntary refund requests where there is reasonable evidence of:

  • Repeated refund abuse;

  • Multiple claims from the same household;

  • Fraudulent non-delivery claims;

  • Product tampering;

  • False photographs or documents;

  • Use of multiple identities or payment methods to avoid policy limits; or

  • Reselling products after obtaining a refund.

This section does not remove any statutory right to a remedy for faulty or misdescribed goods.

17. CONTACT ÉNERGIEALPHA

For refund, return or cancellation requests, contact:

ÉnergieAlpha
Email: sac.revibelife@gmail.com


Please include your order number in all communications.